Mixed-methods research triangulating product analytics with customer interviews to isolate why AI-generated lessons were abandoned, delivering prioritized recommendations that seeded ai agent evals.

A scenario-based Storyline 360 learning module for girls aged 10–15, designed to strengthen anxiety management and social connection skills through interactive branching stories and reflective quizzes.

Usability study evaluating Duke's Research Data Repository migration to TIND RDM, identifying critical workflow issues before launch and delivering prioritized recommendations that saved an estimated $10K in development time.

Usability testing on SNHU's new workday features, featuring AI capabilities and performance tracking.

An independent 9-day mental wellness course for mothers. A therapeutic arc built for the five minutes a mother can actually spare.

Published research on generative AI information retrieval behaviors and perceptions.

Mixed-methods evaluation research investigating the satisfaction-churn paradox at a national coworking company, surfacing unmet flexibility needs and informing the launch of a new $50/month membership tier that drove a 15% retention increase.

Evaluative research analyzing learner survey data & conducting interviews to identify experience gaps and implement data-driven improvements, resulting in a 20% increase in attendance and satisfaction.

A half-day staff workshop building shared vocabulary, ethical clarity, and confident skepticism around generative AI, designed for Duke University Libraries and grounded in audience-led content prioritization.

End-to-end app redesign for MasterClass, tailored for empty nesters, integrating physical and digital learning to support personal growth and lifelong learning goals.

Rise 360 microlearning modules building student AI literacy through scenario-based instruction, covering ethical use, prompt engineering, and critical evaluation of generative AI outputs in academic work.

Mixed-method research triangulating a lit review, peer institution analysis, and student focus groups to deliver evidence-based design guidelines that prioritize search centrality, task-oriented navigation, and visual simplification.